Need Help?
Email Amegy Bank Promo Store Customer Service or call 281.218.6403, Monday – Friday 8am-6pm, CST.
Custom orders may require minimum quantities and production time.
Contact Amanda Galvan at 281.218.6429 or by email at amanda@brandiqinc.com for assistance.
Registration and Technical Issues
Q: I registered but forgot my password, what do I do?
A: If you have forgotten your password, click the 'Forgot Password' link on the
sign in page. Enter your email address. Click 'Reset Password' to have your password reset. If you do not have an email address, please call Customer Service at 281.218.6403, Monday – Friday 8am-6pm, CST
Q: Why do I have to register when placing an order?
A: This saves your user profile in the database and allows you to check the status of
your orders and view your order history. This feature is common on most e-commerce sites.
Q: I am getting an error message, what do I do?
A: For technical support, email Amegy Bank Promo Store Customer Service
or call at 281.218.6403, Monday – Friday 8am-6pm, CST. Please specify the error message you received, what browser you are using and at what point in the checkout process you received the message.
Orders and Returns
Q: How quickly are orders processed?
A: Typically, items ordered by 2pm, CST are processed the same day. Delivery time
varies depending on the shipping option you choose.
If you pay by check, your order will be placed once the check is received at Brand IQ. Please mail your check along with a copy of your order confirmation to: Brand IQ, 12554 Hwy 3, Suite B250, Webster, TX 77598.
Q: How do I check the status of my order?
A: You can check the status of your order on our web site at:
Amegy Bank Store. Click on the “My Account” button.
Q: How can I cancel my order?
A: Before the order is placed, simply delete items in your cart that you do not want.
If you have already placed your order, please contact Customer Service at 281.218.6403 or respond via email through your order acknowledgement. Hours of operation are Monday - Friday 8am-6pm, CST.
Q: When I change the quantity of an item, my subtotal doesn't change.
A: To change the quantity of any item, you must first enter the new quantity, then
press the “Recalculate Order” button.
Q: How long does it take to receive my order?
A: Delivery time is based on shipping method selected. UPS Ground orders are
normally delivered the within one (1) to two (2) business days.
Q: What is your return policy?
A: Please call Customer Service at 281.218.6403 for an RMA number (return merchandise authorization number) or simply go online and complete your return by clicking the link here -Start My Return . Enter your order# and zipcode, select the items you are returning and print your label.
When we receive the product back from you we will either credit your account or send a replacement item. Please note, if the item is being exchanged due to a manufacturer defect, no additional shipping charges will be applied; otherwise you will be charged the actual UPS shipping cost.
Payments
Q: What credit cards do you accept?
A: We accept Visa®, MasterCard®, Discover® and American Express®.
Q: I don't have a credit card, can I pay by check, money order or C.O.D?
A: To place an order by check or money order call Customer Service, at
281.218.6403. Hours of operation are Monday - Friday 8am-6pm, CST. We do not ship C.O.D.
Q: Can I pay using a cost center number?
A: Only users authorized to pay by cost center number will see this option at checkout. If your Department Manager has given you authorization, and you do not see this option at checkout, please email Company Store. If you have not been authorized and need this option, your Department Manager will need to email Company Store with your User ID and cost center number.
Shipping
Q: Is there a free shipping option?
A: No. Amegy Bank courier is no longer available as of November 2016.
Q: What are the shipping options?
A: You can choose UPS Ground upon checkout. Your order will be delivered within one (1) to two (2) business days.
Q: How much is shipping/handling for orders placed in the Continental
United States?
A: We ship via UPS ground. Actual shipping costs vary depending on the weight of
your package and the UPS zone that you live in. Shipping costs will be calculated for you when you place your order online. You may also request 2nd day, 3rd day or overnight shipment and will be charged accordingly.
Q: Do you ship to P.O. boxes?
A: Our freight carriers are unable to deliver packages to a P.O. Box.
